Return and exchange policy

You have 07 days from the date of delivery to claim for the return or exchange if:

• The product is damaged, stained, defected, wrong or incomplete. The product/s must be unused in the original packaging with labels and protective stickers attached.
• The product received does not match the size ordered.
• In case you receive an opened or unsealed box or packaging, please inform us immediately to avoid any claims.
• Provide all the required information to our representative, and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep Exchanges during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
• If you are unsatisfied with the size you purchased and would like to receive a different size, you can email us at  https://zahrahcollection.com/ And Contact on WhatsApp
• Due to differences in color monitors/screens and lighting used during photo shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
• The policies listed above are applicable for orders delivered within Pakistan.

Please Note: In the unfortunate event that you receive a damaged or defective product, we kindly ask that you provide clear evidence, such as images or videos, showcasing the issue within 03 days of delivery. This step is mandatory for us to address your concern effectively. Upon receiving your proof, our team will promptly investigate the matter and ensure an appropriate resolution is provided.

How do i apply for a return?

• To return an item, please contact us on WhatsApp with the return reason and order details.
• Once our customer support team approves the return, you will be requested to send the parcel to: Zahrah Collection near rescue office 1122 jail road mandi bahauddin .
• Please note that you are responsible for the cost of returning the items to us.

When will my return be processed?

• We aim to process all returns within 5-7 working days of receipt.

International orders

• Currently Zahrah Collection does not have a Return policy for international orders as all the products in the order are individually checked by the Zahrah department before packing and handing over to the courier.
• If the customer refuses to accept the order at the time of delivery Zahrah Collection is not obliged to return, refund, or compensate them for the order.
• Return and custom charges are to be borne by customers.
• Articles purchased on sale are not qualified for exchange or return.